Last updated: April 22, 2026. These Terms and Conditions (“Terms”) govern your access to our website and your purchase of products from Cha Cafe USA (“we,” “us,” “our”). By using the site or placing an order, you agree to these Terms. If you do not agree, do not use the site or order products from us.
Our Privacy Policy explains how we handle personal data. Our Refund and Returns Policy and Shipping Policy are incorporated by reference. If there is a conflict between this page and those policies, the more specific policy usually applies to that topic.
You must be at least the age of majority where you live (e.g. 18 in many jurisdictions) to place an order, or you must have a parent or guardian’s consent where required. You represent that the information you provide (including shipping address and payment) is accurate and complete.
We strive to display products, images, and descriptions accurately; minor variations in appearance, packaging, or seasonal items may occur. Prices, fees, and availability are subject to change until you complete checkout. We may refuse or cancel orders in cases of pricing errors, suspected fraud, stock limitations, or legal restrictions on shipping a product to your country.
Payment is due at the time of purchase through the methods we offer. You authorize us and our payment partners to charge your selected payment method. You are responsible for any fees charged by your bank or card issuer (including cross-border or currency conversion fees).
Shipping and delivery are described in our Shipping Policy, including international customs, taxes, and carrier timing. Unless we say otherwise, risk of loss and title to physical goods pass in accordance with our shipping terms and the carrier’s terms once we hand the order to the carrier, except where applicable law requires otherwise.
You agree not to misuse the site (including attempting to access non-public areas, interfere with security, use automated means to abuse ordering or inventory, or use our trademarks or content in a way that misleads or infringes). We may suspend or limit access where we reasonably believe a violation has occurred.
Content on the site (text, graphics, logos, images, and layout) is owned by us or our licensors. You may not copy, modify, or distribute it for commercial use without our prior written permission, except for personal use allowed by law.
Except as prohibited by law, the site and products are provided “as is” and “as available” without warranties of any kind, whether express or implied, including implied warranties of merchantability or fitness for a particular purpose. Some jurisdictions do not allow certain warranty limitations; in those cases, our warranties are limited to the fullest extent allowed.
To the maximum extent permitted by law, Cha Cafe USA and our officers, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, data, or goodwill, arising from your use of the site or our products, even if we have been advised of the possibility. Our total liability for any claim related to a given order is generally limited to the amount you paid us for that order, except where the law of your jurisdiction does not allow such a cap for consumer claims.
You agree to defend and hold harmless Cha Cafe USA and its affiliates from claims, damages, and expenses (including reasonable attorneys’ fees) arising from your violation of these Terms, misuse of the site, or your violation of law, except to the extent caused by our willful misconduct.
These Terms are governed by the laws of the United States and, where a specific forum is required, the state or territory where we primarily operate, without regard to conflict-of-law rules. You agree to bring claims only in those courts, except where you have mandatory consumer rights in your home country (for example, the right to sue where you live under EU/UK or other consumer law).
We may update these Terms from time to time. The “Last updated” date will change, and for material changes we will post a notice on the site or by email when appropriate. Your continued use of the site or new orders after changes take effect means you accept the updated Terms, except where the law requires your explicit consent for certain changes.
Questions about these Terms: [email protected]