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Privacy Policy

Last updated: April 22, 2026. This Privacy Policy describes how Cha Cafe USA (“we,” “us,” or “our”) collects, uses, and shares information when you visit our website or make a purchase, and how you can exercise your privacy rights.

Who we are

Cha Cafe USA operates this site. You can contact us about privacy at [email protected] or by using the contact information on this website.

Information we collect

We may collect the following, depending on how you use the site:

  • Account and order information — such as your name, billing and shipping address, email address, phone number, and items you order when you shop with us, create an account, or make a purchase.
  • Payment information — payment is processed by our payment service provider. We do not store full card numbers on our servers. Card details are subject to the privacy policy and terms of the payment processor you use at checkout.
  • Device and usage data — such as IP address, browser type, general location derived from the IP, pages visited, and referring URLs, collected through our hosting and site software as part of normal operation.
  • Cookies and similar technologies — we use cookies and similar tools for essential site features (e.g. cart, login, security) and, where you consent, to remember preferences and understand how the site is used. You can control cookies through your browser settings, though some features may not work without them.

How we use your information

We use the information we collect to:

  • Process and ship orders, provide customer support, and manage your account;
  • Operate, secure, and improve our website and services;
  • Comply with legal obligations and resolve disputes;
  • With your consent where required, send marketing or promotional communications (you can opt out at any time using the link in such messages or by contacting us).

Comments and user content

If you leave a comment, we may collect the data in the comment form, your IP address, and browser user agent string to help with spam detection. If you use Gravatar, an anonymized string from your email may be provided to that service. See the Gravatar policy for more information. After a comment is approved, your Gravatar may be shown publicly with your comment.

Sharing of information

We do not sell your personal information. We may share data with service providers that help us run our business (e.g. hosting, payment processing, shipping carriers, and email) under contracts that require them to protect your information and use it only to provide the services. We may also disclose information if required by law, to protect our rights, or in connection with a business transfer (such as a merger) subject to applicable law.

Data retention

We keep information only as long as needed for the purposes above, including to meet legal, accounting, and reporting requirements. Order and account records are typically kept for the length of the relationship and a reasonable period afterward, unless a longer period is required by law.

Your rights and choices

Depending on where you live, you may have rights to access, correct, delete, or port your personal information, or to object to or limit certain processing. If you are a California resident, you may have additional rights under the CCPA/CPRA. To make a request, contact us at the email above. We will verify and respond in accordance with applicable law.

Children

Our site is not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us personal information, please contact us and we will take appropriate steps to delete it.

Security

We use reasonable administrative, technical, and organizational measures to protect your information. No method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change, and for material changes we will post a notice on the site or otherwise notify you as required. Your continued use of the site after changes take effect means you accept the updated policy where permitted by law.

Contact us

Questions about this Privacy Policy: [email protected]